Seasonal Customer Service Representatives

W. Atlee Burpee Company is the leading retail/mail order distributor of seed and gardening supplies to the American home gardener.  We have openings for Seasonal Customer Service Representatives. Primary responsibilities may include but not limited to: handling customer inquiries and orders in a professional and efficient manner. 

Key Responsibilities:

• Handles Customer Service phone calls, responds to customer email inquiries & performs live Chat Assistance
• Troubleshoots & researches customer order problems
• Data entry of phone, mail & web orders
• Processes order returns & replacements
• Filing & various special projects as needed
• Perform all other duties as assigned.

Qualifications:

• Previous Call Center, Customer Service or Retail Experience
• Excellent Verbal & Written Communication skills
• Strong Attention to Detail & Organizational skills
• Proficiency in Microsoft Office, Data Entry & Web Browsing
• Gardening Experience a Plus (not a requirement)

Hours of Operation:

• Mon- Fri 9am-9pm, Sat 9am-5pm (January- June)

If you meet the requirements and qualifications, please email your cover letter with salary requirements, and resume to hr@burpee.com - Subject line “Seasonal Customer Service Representative – Job Code 2017-21” or log onto our website at www.burpee.com and click on “employment link”.  COVER LETTERS/RESUMES WITHOUT REQUESTED INFORMATION WILL BE CONSIDERED LAST.   NO PHONE CALLS PLEASE.  Un-qualified candidates need not apply.  Equal Opportunity Employer.

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