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Direct Marketing Customer Service Representative
W. Atlee Burpee Company is the leading retail/mail order distributor of seed and gardening supplies to the American home gardener. We have an immediate opening for a Direct Marketing Customer Service Representative. Primary responsibilities include but not limited to: handles all Direct Marketing Customer Service inquiries relating to online, phone and mail orders. This position offers support and assistance to enhance the customer service experience.
Key Responsibilities:
- Provides professional and efficient support to all incoming customer service phone calls and emails.
- Places orders, issues refunds and replacements, researches problems and resolves complaints.
- Reviews company website and product/inventory issues, and reports on inaccuracies and issues.
- Responsible for handling various order management tasks and processes in a timely and efficient manner.
- Modifies weekly work schedule during the Busy Season to fit department staffing needs (Jan-June).
- Provides leadership and supervisory assistance to all seasonal employees during the busy season (Dec-June).
- Backup to switchboard operator as needed.
- Processes and sorts company mail to the appropriate department.
- Basic to advanced understanding of Gardening and our Direct Marketing products
- Requires strong leadership, organizational, troubleshooting and PC skills.
- Additional Projects as assigned by Supervisor/Manager
- All other duties as assigned.
Qualifications:
- 1-3 years prior Call Center/Customer Service experience
- Excellent Verbal and Written Communication skills
- Strong Attention to Detail and Organizational skills
- Prior people management or leadership background
- Proficiency in Microsoft Office, Data Entry and Web Browsing
- Flexibility with working a modified schedule 6 months of the year
- Gardening Experience a Plus (not a requirement)
Hours:
Off Season Hours (June-December): Mon-Fri 8:30am-5pm
Peak Season Hours (January-June) :with availability to work until 9pm. One weekend shift mandatory
Flexible weekday schedule.
If you meet the requirements and qualifications, please email your cover letter with salary requirements, and resume to hr@burpee.com - Subject line “Direct Marketing Customer Service Representative – Job Code 2017-18” or log onto our website at www.burpee.com and click on “employment link”. COVER LETTERS/RESUMES WITHOUT REQUESTED INFORMATION WILL BE CONSIDERED LAST. NO PHONE CALLS PLEASE. Un-qualified candidates need not apply.