Burpee FAQ

Q: When will my plants arrive?

A: We ship your plants to arrive at just the right time for planting in your area. In the spring, we make sure your plants ship at a time after any danger of freezing could occur during the shipping process. Click here to visit the shipping information page.

Q: How do you ship live plants in the mail?

A: At Burpee, we guarantee you will receive the best quality plants. We provide uniformity in all the plants we ship, and we package all plants securely for safe transit. Please visit the full Plant Shipping page to view a complete description of the methods we use to package our plants based on their type and size.

Q: Where can I get extra Order Forms?

A: Click here to Download Printable Order Form.

Q: What is your refund and replacement policy?

A: Click here for more information on our Burpee guarantee

Q: How can I track my shipment?

A: If you place your order online or provide your e-mail address when ordering over the phone, you will immediately receive an order confirmation e-mail with a shipment tracking number provided. Seeds will have a U. S. Postal Service (USPS) tracking number. Most live plants will have a UPS tracking number. However, First Class Mail tracking information cannot be provided for sweet potato and onion plants. (Please note that onion sets arrive via UPS and will have tracking numbers.)
If you place your order by mail or do not have an e-mail address you wish to provide for your account, please call our toll-free customer service line, 1-800-333-5808, to receive shipping information for your order.

Q:Does Burpee sell GMO seeds?

A: Burpee has never bred or sold GMO seeds, and we do not intend to do so in the future.  Click here for more details.

Q: Do you offer expedited shipping?

A: Yes. If you want your order expedited, you can place your order by calling our toll-free phone order line, 1-800-888-1447, and requesting UPS 3-Day. Additional costs vary by the type of merchandise you order. PLEASE NOTE that we can only expedite orders for seeds and general merchandise, NOT live plants. Live plants will always arrive according to your USDA growing zone. If your order includes both seeds and plants, we will be able to expedite the seeds, and your plants will arrive separately.

Q: Can I preorder a “currently unavailable” item?

A: You cannot preorder an item that is currently unavailable. Because our nursery stock is sold on a seasonal basis, we cannot back order our products.

Q: Why can’t you ship live plants to my state?

A: Certain plants and seeds cannot be shipped to some states due to USDA restrictions.
Click Here for a full list of USDA State Restrictions.

Q: What payment methods do you accept?

A: We accept the following payment methods; Visa, Amex, Discover, Pay Pal, and Burpee Plastic & E-Gift Cards. If you prefer to pay by check, please click here to obtain a copy of our mail order form.

Q: Can I change my order?

A: Should you need to change or cancel an order, please call our toll-free customer service line, 1-800-333-5808, as soon as possible. Seeds usually go out within one to two days of an order placement, so if you need to cancel or change a seed order, it is best to call back the same day you place that order to do so. Our live plant orders are filled at the nursery according to the shipping time for your USDA growing zone. For live plant orders placed before plant orders begin to ship, contact us immediately.


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