Support Technician II

W. Atlee Burpee & Co. is the leading retail/mail order distributor of seed and gardening supplies to the American home gardener.  We have an immediate opening for a Support Technician II.  Primary responsibilities include but not limited to: Monitor, maintain and troubleshoot all infrastructure technology LAN and WAN including server architecture, storage requirements, 3rd party service level monitoring, network, firewall and application security.

Key Responsibilities:
• Assists management with researching, analyzing, designing, proposing and delivering solutions that are appropriate with best practices and align with business requirements.
• Review and make recommendations on existing platforms for continuous improvement, enhance and resolve performance issues associated with software and system architecture.
• Ensures architecture is secure and in compliance with all industry controls such as Cobit ITGC and PCI as required.
• Identify and validate business value of new and emerging trends and technologies to support the overall enterprise business architecture.
• Provide technical expertise and troubleshooting for issues that disrupt critical business process and provides analysis on required remediation that addresses root cause.
• Creates and maintains documentation, architectural diagrams, system standards and SOPs for existing and new systems.
• Analyze and resolve end user hardware and software computer problems in a timely fashion following industry standards.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Manage installation, upgrades, configuration, maintenance, and troubleshooting of all network hardware and equipment, including routers, switches, hubs, Email, print servers and UPSs.
• Administer and maintain end user accounts, permissions, access rights and security for systems and network.(i:e, Domain accounts ,Exchange)
• Recommend, schedule, and perform network improvements, system backups and recovery, upgrades, and repairs.
• All other duties as assigned

Job Requirements:
• Experience in IT infrastructure support, including data center, servers, SAN, email applications and networks.
• Experience with LAN/WAN architecture integration
• Cisco Certified Network Professional a plus
• Strong understanding of industry practices and procedures as it applies to technical support
• Hands-on software troubleshooting experience.
• Experience working both independently and in a team-oriented, collaborative environment is essential.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Proven analytical and problem-solving abilities.

• Associate’s Degree in Computer Science or equivalent working experience.  
• 3+ years’ experience working with an IT environment supporting Network and server infrastructure.
If you meet the requirements and qualifications, please email your cover letter with salary requirements, and resume to - Subject line “Support Technician II – Job Code 2014-6” or log onto our website at and click on “employment link”.  COVER LETTERS/RESUMES WITHOUT REQUESTED INFORMATION WILL BE CONSIDERED LAST.   NO PHONE CALLS PLEASE.  Un-qualified candidates need not apply.  Equal Opportunity Employer.

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