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Seasonal Customer Service Representatives

W. Atlee Burpee & Co. is the leading supplier to the American Home Gardener has seasonal openings for Full Time & Part Time Seasonal Customer Service Representatives in its Call Center.

 

Job Description:

Handle customer inquiries & orders in a professional and efficient manner.

 

Hours of Operation:

Mon- Fri 8am-9pm, Sat 9am-6pm, Sun 10-5pm (January- June)
Full Time Hours: 37-40 hrs per week with rotating day, evening & weekend shifts, Part Time Hours: 20-30 hrs per week with evening & weekend shifts

 

Key Responsibilities

  • Handles Customer Service phone calls, responds to customer email inquiries & performs live Chat Assistance
  • Troubleshoots & researches customer order problems
  • Data entry of phone, mail & web orders
  • Processes order returns & replacements
  • Filing & various special projects as needed
  • All other duties as assigned.

  

Job Requirements: 

  • Previous Call Center, Customer Service or Retail Experience
  • Excellent Verbal & Written Communication skills
  • Strong Attention to Detail & Organizational skills
  • Proficiency in Mircrosoft Office, Data Entry & Web Browsing
  • Gardening Experience a Plus (not a requirement)

 

If you meet the requirements and qualifications, please email your cover letter with salary requirements, and resume to hr@burpee.com - Subject line “Seasonal Customer Service Representative – Job Code 2014-30” or log onto our website at www.burpee.com and click on “employment link”. COVER LETTERS/RESUMES WITHOUT REQUESTED INFORMATION WILL BE CONSIDERED LAST. NO PHONE CALLS PLEASE. Un-qualified candidates need not apply. Equal Opportunity Employer.

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