Retail Support Associates

W. Atlee Burpee & Co. is the leading retail/mail order distributor of seed and gardening supplies to the American home gardener.  We have immediate openings for Retail Support Associates. These Associates support the Retail Sales Department efforts to increase retail sales, profitability, retail customer base and customer relationships.  Activities include: sales and customer management of accounts, validate and categorize prospective retail accounts, profitably increase market share and account base, communicate sales opportunities with Regional Managers and Burpee sales management. Provide feedback and insight that promotes positive change for you and the organization throughout the season.

Job Requirements:
• Assist Regional Managers (RM’s) to confirm renewals of all assigned accounts.
• Contact and accurately classify new preliminary prospects and prospective accounts including journal entries describing the contact with the retailer and reason background on classifications.
• Assist Regional Managers to convert prospect accounts to confirmed accounts.
• Maintain accurate records in CRM database
• Attend sales planning meetings, trade shows, account meetings, etc. when required
• Answer and process incoming telephone inquiries from retailers and merchandisers.
• Enter miscellaneous orders and respond to order inquiries.
• Manage merchandiser communications and perform hiring/termination database processing.
• Monitor and administer sales information reports, to include zero-sales reports, Extranet open orders, end-of-season paperwork, shipments, inventory availability, etc.
• Perform other retail sales department duties including production and distribution of selling materials, merchandising supplies, point of purchase materials, employee forms and administrative supplies.

• Phone sales or customer service experience
• Professional and upbeat phone manner
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Willingness to learn and to offer help when needed
• Ability to co-operate with co-workers and Regional Managers
• Able to travel as required
• Proficiency in Microsoft Office a plus
• All other duties as assigned.

If you meet the requirements and qualifications, please email your cover letter with salary requirements, and resume to - Subject line “Retail Support Associate – Job Code 2014-14” or log onto our website at and click on “employment link”.  COVER LETTERS/RESUMES WITHOUT REQUESTED INFORMATION WILL BE CONSIDERED LAST.   NO PHONE CALLS PLEASE.  Un-qualified candidates need not apply.  Equal Opportunity Employer.

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