W. Atlee Burpee & Co. is the leading retail/mail order distributor of seed and gardening supplies to the American home gardener. We have an immediate opening for a Horticulturist Specialist. Primary responsibilities include but not limited to: providing horticultural expertise to the Direct Marketing Customer Service Team & the Direct Marketing customer via the phone, email, live chat or through Social Media. This position is responsible for the education, training and development of the Customer Service Department’s horticultural knowledge.
- Provides professional & efficient support to all advanced horticultural phone calls, emails, live chat sessions & social media questions.
- Places orders, issues refunds & replacements, researches problems and resolves customer complaints.
- Responsible for providing general horticultural guidance to the Direct Marketing Customer Service Team.
- Develops training materials for the Customer Service seasonal & full time staff on horticultural information and our product selection.
- Conducts training classes for seasonal & full time team members on all horticultural information.
- Creates email horticultural templates for the customer service department
- Monitors various social media sites for product feedback and horticultural help.
- Develops social media “talk” topics with the Ecommerce team.
- Modifies weekly work schedule during the Busy Season to accommodate staffing needs.
- All other duties as assigned.
- Bachelors degree in Horticulture or related field
- Prior Call Center, Customer Service or Retail Experience
- Excellent Verbal & Written Communication skills
- Strong Attention to Detail & Organizational skills
- Ability to work independently & creatively
- Strong leadership skills
- Proficiency in Microsoft Office, Data Entry & Web Browsing
Hours for this position : Jan-June (10:30a-7p week days, w/rotating Saturdays 9:30a-5p), June-Dec (8:30a-5p, Mon-Fri)
If you meet the requirements and qualifications, please email your cover letter with salary requirements, and resume to firstname.lastname@example.org - Subject line “ Horticulturist Specialist – Job Code 2013-6 ” or log onto our website at www.burpee.com and click on “employment link”. COVER LETTERS/RESUMES WITHOUT REQUESTED INFORMATION WILL BE CONSIDERED LAST. NO PHONE CALLS PLEASE. Un-qualified candidates need not apply. Equal Opportunity Employer.