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The Burpee Return Policy

Burpee is 100% committed to providing our customers with the highest quality seeds, live plants and general merchandise.   All of our live plant orders receive special growing care from our nursery & growing partners to ensure healthy plants are packaged and shipped to each of our customers.  We ask that you allow each product the recommended growing time provided in our growing guides and seed packet information before considering a product unsatisfactory. *


Important Note:  If your order is damaged while in transit to your location, please contact Customer Service @ 1-800-888-1447 for immediate assistance with a replacement (if available) OR a refund on this shipment.


If you are unsatisfied with any of our products, please refer to our Catalog & Online Return Guidelines below:

 

PRODUCT TYPE

RETURN TIME FRAME

Seed Packets

1 Year Guarantee

Perennial Plants, Bulbs, Trees & Fruit

1 Year Guarantee

Annual Flowers, Vegetable & Herb Plants

90 Day Guarantee

General Merchandise

90 Day Guarantee

 

Catalog & Online Return Policy Guidelines:             All products purchased through our catalog or online require a valid order number to be replaced OR refunded.                          


Return time frames are validated against the date the ordered items were received.  A specific time frame by product type is indicated in the chart above.


General Merchandise product returns will only be accepted on clean, unused merchandise.


Replace ment orders depend on inventory availability during the current season.  Products that are out of stock will be refunded back to the customer.


Burpee will provide either a replacement order OR a refund on damaged or unsatisfactory products.  Additional replacements or refunds will NOT be provided on replacement orders considered unsatisfactory if damage is not a factor.


*Burpee does not accept responsibility for product losses caused by extreme weather, neglect, or for products grown in a zone/climate that is conflicting to what Burpee recommends.


How To Return Your Catalog & Online Order:


If you are dissatisfied with products purchased online or through our catalog, you may return these products by mail to the following address:
                                  Burpee
                                  Attn:  Customer Service Returns
                                  300 Park Ave
                                  Warminster, PA 18974

When mailing back return items, please include the following information inside your return package:


·         Your Full Name/Address/Order #

·         A copy of your Packing Slip (Please indicate on your invoice what items were returned)

·         Your contact phone # or email address (for questions)


You may return your order back to us via USPS or by UPS; however, we recommend getting a delivery confirmation or tracking number for your shipment as we are not responsible for lost returns.


Returns by mail generally take 7-14 days to be processed & refunded.  Once a return is processed, a refund will be processed back to the original payment method used OR a refund check will be issued.


Items Purchased at a Local Retailer-How to Return:


If you are unsatisfied with Burpee seed packets or general merchandise items that were purchased from one of our partner retail store locations (Lowes, Home Depot, Target, Wal-Mart, etc.), please contact Customer Service at 1- 800-888-1447 or email custserv@burpee.com for assistance. 

 

 

 

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