Manager Infrastructure and Services

W. Atlee Burpee & Co. is the leading retail/mail order distributor of seed and gardening supplies to the American home gardener.  We have an immediate opening for a Manager, Infrastructure and Services.  Primary responsibilities include but not limited to: Monitor, maintain and troubleshoot all infrastructure technology LAN and WAN including server architecture, storage requirements, VMware, 3rd party service level monitoring, network, firewall and application security.

Key Responsibilities:

  • Manage telecommunication systems, servers, including e-mail, print and backup servers and their associated operating systems and software.
  • Recommend, schedule, and perform network improvements, system backups and recovery, upgrades, and repairs.
  • Review and make recommendations on existing platforms for continuous improvement, enhance and resolve performance issues associated with software and system architecture.
  • Ensures architecture is secure and in compliance with all industry controls.
  • Identify and validate business value of new and emerging trends and technologies to support the overall enterprise business architecture.
  • Provide technical expertise and troubleshooting for issues that disrupt critical business process and provides analysis on required remediation that addresses root cause.
  • Creates and maintains documentation, architectural diagrams, system standards and SOPs for existing and new systems.
  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Manage installation, upgrades, configuration, maintenance, and troubleshooting of all network hardware and Server equipment, including VMware, routers, switches, hubs, Email, print servers and UPSs.
  • All other duties as assigned. 

Job Requirements:

  • Experience in IT infrastructure support, including data center, VMware, servers, SAN, email applications and networks.
  • Experience with LAN/WAN architecture integration
  • Cisco Certified Network Professional a plus
  • Strong understanding of industry practices and procedures as it applies to technical support
  • Hands-on software troubleshooting experience.
  • Experience working both independently and in a team-oriented, collaborative environment is essential.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Proven analytical and problem-solving abilities.        

 Qualifications:

  • Associate’s Degree in Computer Science or equivalent working experience. 
  • 3+ years’ experience working with an IT environment supporting Network and server infrastructure.

If you meet the requirements and qualifications, please email your cover letter with salary requirements, and resume to hr@burpee.com - Subject line “Technician-–Job Code 2016-13” or log onto our website at www.burpee.com and click on “employment link”.  COVER LETTERS/RESUMES WITHOUT REQUESTED INFORMATION WILL BE CONSIDERED LAST.   NO PHONE CALLS PLEASE.  Un-qualified candidates need not apply.  Equal Opportunity Employer.